Here at Loelle Benelux we pride ourselves on excellent customer service and an efficient, reliable customer experience.
Occasionally though problems do occur. When this is the case, for whatever reason, we will always do our best to resolve any issues as quickly as possible.
Standard T&Cs regarding returns
If you wish to return an item for any reason, please do so within 14 days of purchase. Please fill in the form with as much detail as you can and ensure all returns are sent back in their original box and condition. This allows us to process any returns as quickly as possible. You can return an item to us, via the method of your choice but for peace of mind, we advise that all returns are returned to us via a tracking postal or courier service.
Never send back broken or opend items!
All returns should be sent to: Loelle Benelux | Nijverheidstraat 12a | 2984 AH | Ridderkerk | Nederland
Below we have outlined the best practice for resolving any queries you may have regarding orders you have received;
Customer ordered the incorrect item or would like to return items for a credit
If you have changed your mind upon receiving the items, or they are not as you were expecting for any reason, just let us know within 14 days of ordering and the goods can be returned for a full refund. If your item is returned to us outside of the 14 day return window a voucher will be issued instead. Unfortunately we are unable to offer a collection service, so the return would have to be organised by the customer. The cost of delivery originally paid to have the items sent out to you will be refunded where applicable, but sending the items back to us would be at your own cost.
Please be aware that we cannot offer refunds on opend items.
Items arrived damaged or broken
If upon opening your parcel you find that any of your items have arrived damaged or broken, please do not return the items to us. Send us a photo of the damaged goods, along with all the information asked for on your returns form. We will then get in touch with you and arrange for a replacement to be sent out at the earliest convenience.
Incorrect items received / Mispicks
Item was purchased as a gift and the recipient would like to exchange
If you have purchased your item as a gift an the recipient would like to exchange their goods for something else, please get in touch with us as soon as possible. We would then ask you to return the goods to us, at your own expense, and reorder the goods required. Once the items come back, with the completed returns form provided, we will get in touch with you and arrange a refund for the goods.
During the Christmas period any orders purchased as gifts will have 30 days from December 25th to return the item to us. Giving the recipient time to return the item and exchange for their favourite product.
Extended Christmas Returns Policy
During the Christmas period any orders purchased as gifts will have 30 days from December 25th to return the item to us. Giving the recipient time to return the item and exchange for their favourite product. Please note: That due to the busy nature of the Christmas period returns will take between 7 -14 days to process.